Refund policy
Refund & Exchange Policy – Puro Bailando
At Puro Bailando, we are committed to providing high-quality products and ensuring a smooth shopping experience. Please review our refund and exchange policy below.
Refunds
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We do not offer refunds unless the item is defective or damaged upon arrival.
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Refunds (if approved) will be issued back to your original payment method. Please allow 3-7 business days for the refund to appear, depending on your bank or payment provider.
Exchanges
We only accept exchanges under the following conditions:
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Incorrect item received
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Defective or damaged item
How to Request an Exchange
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Contact our support team within [7 days] of receiving your order.
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Provide your order number and clear photos showing the issue.
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Once approved, we will send you instructions on how to return the item.
Shipping for Exchanges
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Customers are responsible for return shipping costs unless the exchange is due to an error on our part (wrong item sent or defective product).
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We recommend using a trackable shipping service, as we are not responsible for lost return packages.
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